eChapterOne is dedicated to providing first-class service to its book-buying customers, authors and publishers, and marketing partners.  Nevertheless, first-time customers may have questions. 

For Readers & eBook Buyers:

CAUTION!!  Prior to purchasing and downloading an eBook, you must have the appropriate eBook Reader already installed on your PC, MAC, laptop, Palm, or PDA.  If you fail to comply with this requirement, you may be unable to locate a properly downloaded eBook.

As you will note below, Adobe Reader 8.0 and 9.0 do not offer stand-alone support for Adobe eBooks.  Rather, Adobe Reader 8.0 and 9.0 work in conjunction with Adobe Digital Editions (ADE) for the download and use of Adobe eBooks.

You must have Adobe Digital Editions already installed on your computer prior to downloading Adobe eBooks from our store.

Downloading and reading eBooks is easy. 

Reading Devices are plentiful and some are proprietary.

Buying eBooks is fast and convenient.

Reading Chapter 1 of selected books online is possible, thanks to the authors and publishers who allow it.

Content guidelines are intended to allow family use of our Web site.

Error messages are rare, but do occur.

For Authors & Publishers:

Promotional services enhance sales worldwide.

Book sales are expedited.

Support for authors and publishers is provided by knowledgeable experts.

For Marketing Partners:

Becoming a Marketing Partner is easy and financially rewarding. 

If your question is not covered in our FAQ section, please contact us.  We value your input and look forward to talking with you!